🔄 Returns & Reprints
All Forge Transfers DTF transfers are custom made-to-order. Because each order is printed specifically for you, we do not accept returns or issue refunds for buyer's remorse or order changes after production has begun.
That said — we stand behind every transfer we print. If something is wrong on our end, we make it right.
Our Quality Guarantee
If your transfers arrive damaged, defective, misprinted, or not as described, contact us within 7 days of delivery and we will resolve it at no cost to you.
To submit a claim:
- Email us at zargham@forgeandfabric.com with your order number
- Include clear photos of the issue showing the full transfer and a close-up of the defect
- Briefly describe the problem
Once reviewed, we will offer one of the following resolutions depending on the nature of the issue:
- A full reprint of the affected transfers
- Store credit toward a future order
- A partial or full refund where applicable
We aim to respond to all quality claims within 1–2 business days.
What Is Not Covered
The following situations are not eligible for a reprint, credit, or refund:
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Artwork quality issues — we print exactly what you submit. Files below 300 DPI, incorrect sizing, or low-resolution artwork will produce poor results. It is your responsibility to review our file guidelines before submitting. We are not liable for print quality issues caused by the artwork provided.
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Heat press errors — incorrect temperature, pressure, time, or peeling method can damage any transfer. Results affected by improper application are not covered. Refer to our pressing instructions included with every order.
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Colour variation — DTF printing involves a degree of colour variation between screens, monitors, and physical output. Minor colour differences are not considered defects. If colour accuracy is critical, request a test print before placing a large order.
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Order errors submitted by the customer — incorrect sizing, spelling errors in artwork, or wrong quantities submitted at checkout are the customer's responsibility. Please review your order carefully before submitting.
Shipping Damage
If your order arrives damaged due to shipping, photograph the packaging and the transfers immediately upon receipt and contact us within 48 hours of delivery. We will file a claim with the carrier and arrange a replacement at no charge.
Order Cancellations
Orders may be cancelled for a full refund if production has not yet begun. Once your order enters production, cancellations are not accepted. Contact us as soon as possible if you need to cancel — we will do our best to accommodate where production timelines allow.
Turnaround & Delivery
Standard turnaround is 24–48 business hours from artwork approval. Shipping times vary by carrier and destination. Forge Transfers is not responsible for carrier delays once the order has been dispatched. If your order is time-sensitive, contact us before placing your order and we will advise on the best available option.
Contact Us
For any quality concerns, order questions, or claims:
📧 zargham@forgeandfabric.com
🌐 forgetransfers.ca
We're a real print shop in Brampton, Ontario — not a faceless fulfilment centre. We take quality seriously and we'll always work with you to make things right.
